Fixaira · KompiTech Autonomous IT
(say fix-air-a)Modern IT outsourcing for your company.
KompiTech Fixaira is a technology that lets us run your IT support autonomously. It fixes everyday IT problems for your staff straight away, learns from every fix and calls in a KompiTech technician when something needs a person. One monthly price per employee, wherever you are.
Work out your monthly price
More than 250? Talk to us
- Fixaira for every employee (25 × €35)
- €875
- Remote technician help
- Included
€875
Free 30-day trial · minimum 10 employees
Get a quote for this priceIT that stays secure, costs less and gets fixed faster.
Running a company and looking to outsource some or all of your IT? Here's what changes when you hand it over to KompiTech Fixaira.
60%
of everyday IT requests resolved by Fixaira, no technician neededFocus on your business, not IT
Fixaira handles most everyday IT tasks and fixes, so you and your staff can focus on what matters most in your business.
100%
of solved problems remembered by FixairaFixed once, then Fixaira handles it
Every problem we solve makes Fixaira better. When the same problem comes back, for anyone in your team, Fixaira can sort it out straight away.
Flatmonthly fee
per employee, the same every monthOne price you can plan
You pay one monthly price for each employee. When your team grows or shrinks, so does your bill.
What Fixaira does
A few of the everyday IT jobs Fixaira handles for you.
Login and password problems
Locked out on Monday morning? Sorted in minutes.
Email, printers and Wi-Fi
The everyday things that stop people working.
New starters and leavers
Accounts and laptops ready on day one, closed on the last day.
Updates and security
Devices patched and checked in the background.
Remote fixes
Fixaira or a technician connects to the computer, with the employee's OK.
Answers for your team
Staff ask in plain words and get an answer, any time.
Apps that crash or freeze
Outlook keeps crashing? Fixaira finds the out-of-date add-in and updates it.
Working from home
VPN won't connect from the kitchen table? Fixaira gets people back online.
New monitors and devices
A new screen or headset that won't work? Fixaira walks staff through the set-up.
And much more.
If your staff can describe the problem, they can ask Fixaira. Every fix it learns makes it better at the next one, and anything it can't fix goes straight to a KompiTech technician.
- Printer driver resets
- Outlook profile repairs
- Multi-factor sign-in
- Teams calls and meetings
- Shared folders and access
- Shared mailboxes
- Software installs
- Slow laptops
- Email on a new phone
- Browser problems
- Calendar sharing
- Disk space warnings
- Bluetooth headsets
- Docking stations
- + whatever comes up next
Ready to get started with Fixaira?
Takes 10 minutes. We call you within 1 working day with your price.
How it works
Anna's Outlook keeps crashing. Here's what happens next.
Anna works in the office team. It's Monday morning, she has a full inbox, and Outlook closes every time she opens it.
- Anna · 09:02
She asks Fixaira, in her own words
No form, no ticket number to find. She types what's wrong, the way she'd tell a colleague.
Outlook keeps crashing when I open it
This usually happens when an Outlook add-in is out of date. I know a fix for this.
- Fixaira
Fixaira shows exactly what it will do, and asks first
Nothing runs on Anna's laptop until she says yes. She sees every step before it happens, and can ask for a person instead.
Allow Fixaira to run Outlook add-in update?
- Close Outlook
- Update the Outlook add-in
- Restart Outlook
Allow these stepsNo, I want a person
- Fixaira
Fixaira fixes it on her computer
It closes Outlook, updates the add-in that was causing the crash and opens Outlook again. Anna can stop it at any moment.
INC-4512Solved remotely
Fixaira closed Outlook, updated the Teams Meeting Add-in and restarted Outlook. Outlook opened without crashing.
- Anna
Anna confirms it works, and gets back to her inbox
One click closes the ticket. If it hadn't worked, a KompiTech technician would take over, with everything Fixaira already tried.
Did this fix your issue?
Yes, close itNot fixed
- Next time
Fixaira remembers the fix for everyone
When a colleague's Outlook does the same thing, Fixaira offers the fix straight away. Once it has worked enough times, it can run it on its own, and goes back to asking if anything ever goes wrong.
Added to your fix libraryOutlook add-in update
Proven on Anna's laptop · ready for the whole team
An example based on our product demo. Watch it in the See it in action tab.
Ready to get started with Fixaira?
Takes 10 minutes. We call you within 1 working day with your price.
Fixaira in action
Companies like yours already run their IT on Fixaira. See it at work.
Everyday fixes
- Before
- Staff waited until someone had time to look.
- Now
- Fixaira spots the problem and fixes it, with the employee's OK.
When Fixaira can't fix it
- Before
- Stuck problems waited in a queue, and staff explained everything again.
- Now
- A technician takes over with everything Fixaira tried, and finishes remotely.
Proven fixes run on their own
- Before
- The same problem was fixed by hand, every time.
- Now
- Once a fix has proven itself, Fixaira runs it on its own and tells you what it did.
Ready to get started with Fixaira?
Takes 10 minutes. We call you within 1 working day with your price.
Real people behind Fixaira
What Fixaira can't fix, our technicians do.
- technicians who take over from Fixaira
- 500+
- field service engineers worldwide
- 4,500+
- Remote help from a technician, often within the same conversation
- On-site visits from our field service engineers
- One named contact at KompiTech for your company
Fixaira never works alone. Behind it are more than 500 KompiTech technicians who supervise its work and step in whenever a person is needed. When Fixaira can't solve something, it hands the request to a technician along with every step it has already tried, so your employee never has to explain the problem twice. Often the technician picks it up in the same conversation and connects to the computer remotely. If something needs hands on, we send one of our more than 4,500 field service engineers around the world to your office.
Technicians also teach Fixaira. They approve new fixes before Fixaira runs them on its own, and every fix they make goes into your company's fix library, so next time Fixaira can handle it itself. And you always have one named contact at KompiTech who knows your company, your setup and your plan: a real person to call when you want to talk about more than a single ticket.
Ready to get started with Fixaira?
Takes 10 minutes. We call you within 1 working day with your price.
Onboarding
Five steps to Fixaira running your IT.
- Get started
- 1Tell us about you1 minuteYou
- 2Finalize agreement1 weekTogether
- Move over · at the same time
- 3Service planning2–4 weeksTogether
- 4Service setup1–2 weeksKompiTech
- Run
Getting started takes about ten minutes of your time. Click "Get started" and fill in a short form, then a quick online questionnaire: how many people you have, which computers and devices they use, and the tools your business runs on, such as Microsoft 365 or Google Workspace. That tells us exactly what Fixaira will look after, so your price is based on your company rather than a guess. We call you within 1 working day to talk it through, answer your questions and give you that price. If you're happy, we sign one agreement that sets out the price per employee, the service levels and your start date. As soon as it's signed, you get your own BLiTS support portal and your employees are invited to it. It's where they'll ask for help, and where you'll follow every step of the move.
While we plan the move with you (what we take over, who does what and the go-live date, all in your portal with a named contact), we install Fixaira on all your computers at once, connect Microsoft 365 or Google Workspace and load the fixes for the tools you use. From go-live, staff ask Fixaira by chat, email or phone, your KompiTech team handles what Fixaira can't, and for the first 3 weeks we watch closely. You get reports on every fix and how fast it happened.
Ready to get started with Fixaira?
Takes 10 minutes. We call you within 1 working day with your price.
Price
One price per employee. No surprises.
Free 30-day trialTry Fixaira with your team before you pay.
- Fixaira for every employee
- Remote technician help
- Updates and security checks
- Monthly report for the owner
Work out your monthly price
More than 250? Talk to us
- Fixaira for every employee (25 × €35)
- €875
- Remote technician help
- Included
€875
Free 30-day trial · minimum 10 employees
Get a quote for this priceReady to get started with Fixaira?
Takes 10 minutes. We call you within 1 working day with your price.
FAQ
Questions owners ask us
Is Fixaira a chatbot?
No. A chatbot answers questions. Fixaira actually fixes things on your computers, and asks first until a fix has proven itself.
What if Fixaira can't fix something?
It hands the request to a KompiTech technician with everything it has already tried.
Do we need any IT knowledge?
No. Your staff just describe the problem in their own words.
Get started
Get started now with KompiTech Fixaira IT outsourcing.
Tell us a little about your company. We'll come back with your price and a start date.