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ECEmma Clarke

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Describe your issue — the assistant searches our knowledge base for an instant fix. If that doesn’t solve it, we open a ticket and Kait starts working on it right away.
You
I can’t print to the printer on the 3rd floor
Support assistant
Printers on the 3rd floor are added for you, but the connection sometimes breaks.
  1. Open Settings, then Printers.
  2. Remove “Floor 3 – HP LaserJet” and add it again.
  3. Print a test page.
Add a printer on the 3rd floor
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Kait
Done. I reset the printer driver on your laptop and sent a test page to Floor 3 – HP LaserJet. It printed. Nothing else was changed.
Kait knows this problemProven fix: Printer driver resetRuns on its own
Kait has fixed this exact problem with the same steps before, so it doesn’t need to ask. You don’t need to do anything. If anything fails, Kait goes back to asking you.
  1. Remove the old printer driver
  2. Install the current driver for Floor 3 – HP LaserJet
  3. Print a test page
12 of 12times it worked hereApprovedby the service deskLT-0457Windows 11
Kait is fixing this in the background. You can keep working.
  • Remove the old printer driver
  • Install the current driver
  • Print a test page

I can’t print to the printer on the 3rd floor

NewIn progressResolvedClosed
INC-4527·Opened 7 Nov, 10:14 from the portal
Add infoCancel request
  1. Opened10:14
  2. Picked up
  3. Being worked on
  4. Resolved

What was done

Solved automatically by Kait (proven fix)

Kait recognised the problem and ran the proven fix “Printer driver reset” on LT-0457: it removed the old driver, installed the current one for Floor 3 – HP LaserJet and printed a test page. No technician was needed.

What you told us

Self-service portal conversation: User: I can’t print to the printer on the 3rd floor Assistant: Printers on the 3rd floor are added for you, but the connection sometimes breaks.

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BLiTS product demo
When a fix is proven, Kait just does it
Emma can’t print to the 3rd-floor printer. Kait has fixed this exact problem many times before, so this time it runs the fix on its own and tells her when it’s done.
1Ask for help2Kait knows the fix3It fixes it on its own4Confirm it works