Digital Workplace

The Modern Workplace, Fully Managed

The way people work has fundamentally changed. Employees expect seamless technology experiences whether they are at headquarters, in a branch office, at a client site, or working from their kitchen table. They need instant access to applications, reliable connectivity, and responsive support — regardless of time zone or location.

KompiTech's Digital Workplace service delivers a fully managed end-user computing environment that keeps your people productive and your IT costs under control. From the service desk to device management to executive support, we handle it all.

24/7 Multilingual Service Desk

Our service desk is the front door to IT support for your entire workforce:

• Always-on availability — Phone, email, chat, and self-service portal support 24 hours a day, 365 days a year
• Multilingual agents — Support in English, German, French, Spanish, and additional languages based on your workforce requirements
• High first-contact resolution — Experienced agents resolve the majority of issues on the first call, minimizing user downtime
• Knowledge-driven support — Continuously updated knowledge bases enable faster, more consistent resolution of common issues
• Seamless escalation — Issues that require onsite or specialist intervention are automatically routed and tracked to resolution

VIP and Executive Support

Senior leaders have unique expectations and zero tolerance for downtime:

• Dedicated VIP queue — Priority routing ensures executive issues are handled by senior agents with the shortest possible wait time
• White-glove onboarding — Personalized device setup, data migration, and application configuration for new executives
• Proactive device management — Scheduled health checks, preemptive battery and hardware replacements, and same-day swap availability
• Travel support — Assistance with connectivity, VPN, and device issues while executives are traveling domestically or internationally
• Confidentiality — All VIP interactions are handled with strict confidentiality protocols appropriate for C-suite communications

Work-from-Home Support

Remote work is here to stay. Our WFH support program covers:

• Home office setup — Guidance and remote assistance for configuring home networks, VPN connections, and peripheral devices
• Connectivity troubleshooting — Diagnosing and resolving bandwidth, Wi-Fi, and VPN performance issues from home environments
• Collaboration tools — Support for Microsoft Teams, Zoom, Slack, and other collaboration platforms including audio/video troubleshooting
• Security compliance — Ensuring home workers meet corporate security requirements including endpoint protection, disk encryption, and MFA
• Equipment logistics — Coordination of device shipping, returns, and replacements for distributed workforces

Windows Rollout and OS Migration

Major operating system transitions are complex, high-risk projects. We manage them smoothly:

• Assessment and planning — Application compatibility testing, hardware readiness evaluation, and migration timeline development
• Pilot deployment — Controlled rollout to test groups with detailed feedback collection and issue resolution before broad deployment
• Automated deployment — Leveraging tools like Microsoft Endpoint Manager (Intune), SCCM, and Autopilot for efficient, repeatable deployments
• User communication — Proactive notifications, training materials, and support resources to prepare users for the transition
• Post-migration support — Dedicated help desk resources during the transition period to handle migration-related issues quickly

Device Lifecycle Management

We manage your end-user devices from procurement to retirement:

• Procurement advisory — Vendor-neutral recommendations on device models, configurations, and quantities based on role requirements and budget
• Provisioning and imaging — Automated configuration with standard corporate images, applications, and security policies before devices reach users
• Ongoing management — Patch management, software distribution, compliance monitoring, and performance optimization throughout the device lifecycle
• Refresh planning — Data-driven replacement schedules that balance cost efficiency with user productivity and security requirements
• Secure disposal — Certified data destruction and environmentally responsible recycling at end of life