K
BLiTS
HelpMy ticketsServices
DBDaniel Brooks

Hi Daniel, what do you need?

Search help articles or describe a problem. If nothing fits, we’ll open a ticket for you.

Try “VPN won’t connect” or “new monitor”Search
Prefer to talk it through? Chat with the assistant
Open tickets 0

Request something

All services
Password & sign-inReset, unlock, MFA
AccessDrives, apps, groups
HardwareLaptops, monitors, phones
SoftwareInstall from the catalogue

Popular answers

Browse help
Connect to the VPN from home2 min read
Outlook crashes when it opens3 min read
Set up Microsoft Authenticator on a new phone4 min read
Add a printer on the 3rd floor1 min read

Your tickets

View all
No tickets yet
Back to help
AI-powered support

What can we help you with?

Describe your issue — the assistant searches our knowledge base for an instant fix. If that doesn’t solve it, we open a ticket and Kait starts working on it right away.
You
I can’t connect to the VPN from home
Support assistant
This usually means the VPN app needs a fresh connection.
  1. Quit the VPN app.
  2. Check that websites open in your browser.
  3. Open the VPN app and sign in again.
Connect to the VPN from home
That solved itI still need help
e.g. Outlook keeps crashing
Ask
Back to my tickets
Did this fix your issue?
Confirm to close the ticket, or reopen it and the support team will take over.
Not fixedYes, close it
Thanks for confirming. The ticket is closed.
We may be able to fix this now
Kait knows a fix for problems like this: VPN connection reset. Nothing runs until you allow it, and you see the exact steps first. If it doesn’t work, a technician takes over.
Fix it now
Kait asks to run VPN connection reset on your computer
Kait will run VPN connection reset on LT-0388 (Windows 11), with the service desk supervising. Your computer asks you before the screen is shared.
No, I want a personAllow
Allow Kait to run VPN connection reset?
These are the exact steps that will run on your computer, with administrator rights. Nothing runs until you allow it.
  1. Quit the VPN app
  2. Reset the VPN connection settings
  3. Reconnect to the company network
Plan ID: 3e9b07c51fa2
No, I want a personAllow these steps
Kait is running VPN connection reset on your computer. You can end the session at any time from the bar on your screen.
The fix didn’t workThe VPN still can’t connect after the reset. Kait is passing this to a technician.
MLMartin Lewis is taking overKompiTech service deskTechnician
Kait handed your ticket to Martin with everything it already tried, so you don’t need to explain anything again.
  • Your chat with the assistant
  • The steps you already tried
  • VPN connection reset: didn’t fix it
  • VPN app log from LT-0388
Martin asks to connect to your computer
Martin from the service desk wants to see your screen on LT-0388 to finish the fix. Your computer asks you before the screen is shared.
Not nowAllow
Martin is connected to your computer. You can end the session at any time from the bar on your screen.
ML
Martin · Service desk
Found it: the VPN certificate on your laptop expired yesterday, so the reset couldn’t help. I’ve renewed it and you’re connected again. Can you check it works?

I can’t connect to the VPN from home

NewIn progressResolvedClosed
INC-4519·Opened 6 Nov, 08:47 from the portal
Add infoCancel request
  1. Opened08:47
  2. Picked up
  3. Being worked on
  4. Resolved

What was done

Solved remotely by a technician

Kait reset the VPN connection, which didn’t help, and passed the ticket to Martin with its notes. Martin found that the VPN certificate on LT-0388 had expired, renewed it and reconnected. The VPN connects again.

Added to the fix library: next time a VPN certificate expires, Kait can offer this fix straight away.

What you told us

Self-service portal conversation: User: I can’t connect to the VPN from home Assistant: This usually means the VPN app needs a fresh connection.

BLiTS

Welcome

Log in to Meridian Logistics to continue to BLiTS.

Continue with Microsoft Account
OR
Email address*
Continue
K
BLiTS product demo
When Kait can’t fix it, a technician does
Daniel can’t connect to the VPN from home. Kait tries a known fix first. When that isn’t enough, it hands everything to a KompiTech technician, who finishes the job remotely.
1Ask for help2Kait tries a fix3A technician takes over4Confirm it works