Ad-Hoc Support Services
On-demand IT support when you need it most. Our pay-per-ticket model delivers rapid field engineer dispatch and flexible coverage across datacenters, end-user environments, and global locations.
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Global Coverage
Pay-per-Ticket
Pricing Model
24/7
Availability
Flexible IT Support, On Your Terms
Not every organization needs a full managed services contract. When you need onsite support for a specific task, a short-term project, or an emergency fix, our ad-hoc model lets you engage certified engineers on demand — no long-term obligations, no minimum commitments.
What We Cover
From datacenter hardware to end-user devices, our engineers handle the full spectrum of onsite IT work.
Datacenter Infrastructure
Servers, firewalls, routers, switches, cabling — installation, maintenance, and emergency break-fix.
End-User Computing
PCs, printers, mobile devices, conferencing systems, retail POS — deskside support and IMAC services.
Global Field Services
500+ engineers in 30+ countries — consistent quality and process regardless of location.
How It Works
Submit a Request
Describe what you need, where, and when through our portal.
We Dispatch
Matched to the right engineer based on skills, location, and availability.
Work Completed
Engineer arrives, completes the work, documents the outcome.
Review & Close
You verify completion, review the report, and approve.
Why Choose Ad-Hoc Support
Get enterprise-grade field services without the enterprise contract.
Speed
Engineers dispatched in hours, not days
No Commitment
Pay per ticket — no contracts, no minimums
One Process
Same quality standard in Prague, New York, or Singapore
Customer story
See how Hewlett Packard Enterprise did it
Onsite Services EMEAHewlett Packard Enterprise: Break-Fix Field Services Across Europe
HPE needed to reduce field service costs without compromising SLA performance. KompiTech deployed a blended workforce of senior and AI-enabled junior engineers — using its Knowledge Base to turn years of repair expertise into instant, on-site guidance across EMEA.
Read the full story>85%
First Time Fix
>90%
Response SLA Met
24x7
Availability
Frequently Asked Questions
Need onsite support? Tell us where and when.
Submit a request and we will dispatch a qualified engineer to your location.