Ad-Hoc Support Services
On-demand IT support when you need it most. Our pay-per-ticket model delivers rapid field engineer dispatch and flexible coverage across datacenters, end-user environments, and global locations.
Worldwide
Global Coverage
Pay-per-Ticket
Pricing Model
24/7
Availability
Flexible IT Support, On Your Terms
Not every organization needs a full managed services contract. KompiTech's Ad-Hoc Support Services give you access to certified field engineers, service desk resources, and datacenter technicians on a per-ticket, per-project, or per-incident basis. You only pay for what you use — no long-term commitments, no hidden costs.
Whether you need someone to replace a failed hard drive in a remote datacenter, deploy new workstations at a branch office, or provide temporary reinforcement during a large-scale rollout, our ad-hoc model scales to fit your requirements.
How It Works
Our streamlined engagement model makes it easy to request and receive support:
- Submit a request — Open a ticket through our service portal, email, or phone with details about the work needed, location, and preferred schedule.
- We dispatch — KompiTech matches your request to the nearest qualified engineer from our global talent pool within the agreed SLA window.
- Work is completed — The engineer arrives onsite, performs the work according to your specifications, and documents the outcome in real time.
- You review and approve — Transparent reporting gives you full visibility into what was done, time spent, and parts used.
Coverage Areas
Our ad-hoc support spans every layer of the IT environment:
- Datacenter Infrastructure — Server installation, rack and stack, cabling, hardware swaps, firmware updates, and decommissioning across colocation and private datacenter facilities.
- End-User Computing — Desktop and laptop deployment, peripheral setup, troubleshooting, and deskside support at offices, retail sites, and remote locations.
- Network Equipment — Router, switch, firewall, and access point installation, configuration, and replacement.
- Global Field Services — IMAC (Install, Move, Add, Change) projects, technology refresh programs, and site surveys delivered by local engineers in 30+ countries.
Pay-Per-Ticket Pricing
Our transparent pricing eliminates budget surprises:
- No minimum volume commitments
- Per-ticket or per-project billing with rates agreed upfront
- Volume discounts available for recurring or bulk requests
- No charges for travel within standard coverage zones
- Emergency and after-hours rates clearly defined in advance
Why Choose KompiTech Ad-Hoc Support
- Speed — Average dispatch time measured in hours, not days, thanks to our distributed engineer network.
- Quality — Every engineer is vetted, background-checked, and certified for the technologies they support.
- Transparency — Real-time ticket tracking, photo documentation, and detailed completion reports keep you informed.
- Flexibility — Scale up for a project, scale down when it is complete. No long-term obligations.
- Global Reach — One partner, one process, one portal — whether the work is in Frankfurt, Tokyo, or São Paulo.
Interested in This Service?
Speak with our team to learn how we can tailor this service to your organization.