Question 1

What is the difference between ad-hoc and managed services?

Accepted Answer

Ad-hoc services are delivered on a per-ticket or per-project basis with no long-term commitment — you pay only for the support you request. Managed services involve an ongoing contractual relationship where KompiTech takes full operational responsibility for a defined scope of your IT environment, typically with monthly pricing and SLA guarantees.

Question 2

In which countries do you provide onsite support?

Accepted Answer

We have field engineer coverage in over 30 countries across Europe, North America, Asia-Pacific, Latin America, and the Middle East. Major coverage areas include Germany, the UK, France, the Netherlands, the US, Canada, Japan, Singapore, and Australia. Contact us for specific location availability.

Question 3

How quickly can you dispatch a field engineer?

Accepted Answer

For standard requests, we typically dispatch within the next business day. For critical incidents at covered locations, we offer 4-hour onsite response SLAs. Emergency after-hours dispatch is also available. Response times are agreed upon during service onboarding.

Question 4

Can I combine multiple services?

Accepted Answer

Absolutely. Many of our clients use a combination of managed infrastructure services, ad-hoc field support, and IT staffing. We tailor the engagement model to your needs and provide unified reporting and account management across all services.

Question 5

How do you ensure quality and consistency across regions?

Accepted Answer

Every engineer in our network is vetted through background checks, technical certification verification, and performance evaluations. We use standardized processes, documentation templates, and quality controls across all regions. Client satisfaction scores and SLA adherence are tracked and reviewed continuously.

Question 6

What does onboarding look like?

Accepted Answer

Onboarding typically takes two to four weeks depending on the scope. It includes a discovery workshop to understand your environment, documentation of processes and escalation paths, tool integration, and a controlled transition period with parallel support. We assign a dedicated transition manager to ensure a smooth handover.

Our Services

Ad-Hoc Support Services

End-User IT Support

Global Field Technicians

Datacenter Infrastructure Field Support

IT Infrastructure Management

Digital Workplace

IT Staffing

Frequently Asked Questions

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