Experience in Technical Production Support roles preferably within a large scale, global financial services organization.
Experience as a member of a Production Support group in a high availability / critical environment.
Experience in providing communications across business and technology partners at varying levels, across a medium to large scale enterprise.
Production support experience in specific wealth management application domains is highly desired.
Working with various interfacing teams across multiple locations and time-zones.
Supporting multiple applications, establishing ITIL standard methodologies, processes and procedures.
Executing effective support and process models.
Ability to Analyse and Correct Data.
Experience in Incident, Problem Management: Incident tracking & reporting; Problem tracking & reporting until resolution to ensure reduction
of production Incidents.
Experience in setting up and working with Diagnostics and Analytical tools like HP Diagnostics, ITRS etc. that improves efficiency. Automated
Deployment tools like uDeploy etc.
Experience in change and Release Management: Ensure timely Review and Sign off on all application related changes, Ensure proper deployment
within the timeline and post implementation Application Availability.
Leading the COB test of in house applications and Vendor Applications involving multiple data centers, partners, locations and time zones.
Experience in dealing with Vendor Application Teams: Co-ordinate with Vendor Support teams on Vendor Application issues & Version upgrades.
Bachelor Degree or relevant experience in related field
IT experience working in Hbase, Kafka, Neo4J, Akka, Spark and GemFire
IT Support experience working in Unix, Cloud & Windows environments
Experience supporting RDBMS DB like MongoDb, ORACLE, Sybase, MS SQL & DB2
Supported Applications deployed in Websphere, Weblogic, IIS and Tomcat
Familiar with Autosys and setup
Understanding of client server architecture (clustered and non-clustered)