Based on ITIL V3

Get rid of bottlenecks and get to root of the problem. Easily defined services to facilitate easier request creation.

Incident Management

KompiDesk helps us get rid of bottlenecks, handle tickets efficiently, ensure timely delivery, and dramatically improve end user satisfaction.

  • Automate incident management
  • Customized reports.
  • SLA-driven service delivery
  • Automatic notifications
  • 24/7 access incident management
  • Boost IT productivity


Problem Management

We get to root of the problem with KompiDesk, with the results of each analysis, schedule associated tasks, and pave way for efficient problem closure.

  • Provides end customer with multiple problem
    submitting channels
  • Indicate the impact urgency and priority
    of problems
  • Assign the right engineers
  • Formulate effective workarounds and solutions
  • Alert assigned engineer by email
  • Record all conversations within the problem ticket


Change Management

IT change management module for quick changes implementation to minimize risk and maximize success.

  • Indicate the impact urgency and priority of problems
  • Configure IT change types to manage the change
    life cycle
  • Automate the approval process to pre-approve standard
  • Send automated change management notifications to
  • Reports generation
  • Review post-implementation to maximize success
  • Simplified decision making process to ensure
    smooth transitions


Service Catalog

KompiDesk service catalog module helps us define your services to facilitate easier request creation.

  • Your services are published and viewed in the
    self-service portal
  • We can define the group or users that are allocated
    to the service
  • We can configure approval workflows with a single
    with multiple approvers
  • Mapping SLAs to the appropriate service
  • Configure escalation levels
  • Automatic report generation