Outsourcing Services

KompiTech IT outsourcing services allow business executives to retain control over IT strategies while benefiting from reduced operating costs and risks without compromising service delivery to end users and their clients.

Overview

Acting as a single point of contact our Managed
Service Desk addresses the complexities of
delivering service across the world by
presenting our Customers with a consistent face.


A innovative distributed service model proven
to be best industry method to manage your
resources centrally whilst delivering locally.


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IT Service Desk

The IT Service Desk is the primary point of contact for
all clients and runs an internally-supported, process-led,
ITIL V3-compliant tool-set inspired by our customer-centered
philosophy, underpinned by innovative technology.


We use our in-house developed IT Service Desk solution KompiDesk which can be completely customised according to your work-flow requirements and it can even be integrated directly to your internal IT system.


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Features Includes:

  • Tickets Management
  • Self Service Portal
  • 24/7 Support
  • Reporting
  • SLA Management
  • Knowledge Base
  • Incident Management
  • Problem Management
  • Change Management
  • Service Catalogue



Infrastructure Outsourcing

Our confidence in the effectiveness of the KompiTech's Infrastructure Outsourcing is shown by the total visibility that we offer to our customers, whether it is a partly or fully outsourced IT infrastructure.

With KompiTech's Infrastructure-as-Service Solution developed to manage your whole IT infrastructure.


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Features Includes:

  • Infrastructure Monitoring
  • Centralized Logging
  • Infrastructure Monitoring
  • Automated Backup and Replication
  • Accounting
  • Instant Documentation
  • 24/7 Support
  • Service Catalog



Outsourcing IT Resources

Many organisations experience peaks and troughs as IT staff come and go, through career development and technology changes. Sickness cover, training days and project work can all impact on day to day support and infrastructure stability.

All KompiTech engineers have undergone a rigorous selection process, ensuring you are working with the best in the industry. Our outsource functions are also supported by full access to all KompiTech resources including our ServiceDesk, senior technical teams and escalation engineers.


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An outsourced solution from KompiTech resolves these
problems for many organisations by providing:

  • Fully trained and experience IT staffs
  • Backup coverage
  • Holiday coverage
  • Sick coverage



24/7 Service Desk

At KompiTech, we understand the importance of a 24/7 global IT service desk capable of providing remote IT support, and the value it can add to your business.

The IT service desk offers a single-point of contact for all your IT queries, incidents and resolutions. You can get access to full-time or part-time support tailored to your needs.

Location

Our IT Service Desk is the epicenter of our operation, located at
our Regional Operations Center in Prague (Czech Republic).


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Ways We Can Help You

  • 24x7 Service Desk Support including voice
  • Incident and problem management
  • chat and email support
  • Optimised resource utilisation
  • Onsite and remote support
  • Stringent knowledge transfer and management to increase client productivity.



Our Commitments

With KompiTech services model, we assume responsibility for operations delivery, drawing on IT governance best practices.

As a full-service IT provider, KompiTech rigorously manages operations, focusing on quality and operational excellence, while offering competitive pricing.

We build lasting partnerships based on trust and transparency. Our service delivery approach is rooted in operational excellence, and our management model puts accountability and leadership first.


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IT outsourcing services commitments

  • Operational excellence and compliance with commitments demonstrated by proven successes.
  • Focus on governance and proactive management.
  • Philosophy that targets long-term partnerships.
  • Global delivery model that emphasizes client proximity to provide a local presence for key IT activities.
  • Full range of services covering the entire IT delivery chain.
  • Stringent knowledge transfer and management to increase client productivity.