Help Desk Features

KompiDesk is our Flagship Service-Desk and IT help desk solution, it is aligned with the ITIL v3 methodologies. We developed the product with real hands on experience to identify and remove any bottlenecks that may impact your team productivity.

Tickets Management

Enables your team to collaborate and resolve
issues without getting in each other’s way.



SEE SELF SERVICE PORTAL

Self Service Portal

Let your employees help themselves 24/7 with
a self-service portal and reduce the load of the
help desk team.



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Reporting

Drilled down reports to measure key performance
index set to meet business expectations.


LEARN MORE ABOUT SLA MANAGEMENT

SLA Management

Helps you design, manage and setup service
level agreements with specified service delivery
targets you can meet.


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Knowledge Base

Quickly refer to information and resolution to past
issues, your help desk team can quickly share
information.


LEARN MORE ON VALUE TO YOUR BUSINESS

Your Value

Based on methodologies and processes derived from over 11 years of working with the world’s largest enterprises to build and operate large-scale service desks, KompiDesk can help you to centrally manage your end users with integrated value demonstrated in lowered cost of ownership:

  • Self-service capabilities.
  • Self-detect and repair technologies
  • Optimum ROI on investment
  • No hidden cost
  • Proactive systems monitoring

  • CONTACT SALES




CUSTOMERS

Across 59 Countries Rely On KompiDesk

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